Retail Support

Cookies

Cookies are text files stored on your computer when you visit certain web pages. We use cookies when only strictly necessary.

If you would prefer not to enable cookies, you will still be able to navigate the site, but certain features might not function correctly. The majority of web browsers have cookies enabled by default, but if you want to double check this, see the section on Managing cookies.

Cookies are nothing to be afraid of – We don’t store personal or sensitive information in the cookies we create.

We present this information to you as part of our effort to comply with recent legislation, and to make sure we’re up-front and honest about your privacy when using our website.

Cookie Policy

To ensure you can fully use all the features of our site, your computer or mobile device will need to accept cookies. Using cookies is the only way we can provide you with certain features of our site.

Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognise who you are and provide certain content to you.

However, if you would prefer to block, limit or delete cookies, you can use your web-browser to do this.

Each web-browser has different ways of doing this, so please look at the ‘Help’ menu of your browser to learn how to change your cookie preferences.

Third Party Cookies

Some on the cookies stored on your computer that relate to our website will not be directly related to us.

Google Analytics – This is used by nearly every website in the world and helps us view and analyse visitor information; such as browser versions, visitor numbers, and response to marketing activity. This information enables us to improve the website and your visiting experience.

The information stored by these cookies is secure and can only be seen only by us and Google and never stores any confidential information.

Social Share Tools – If you decide to ‘share’ any of our content with friends or associates through any of the social networks – you may be sent cookies from these websites. We cannot control the creation of these cookies, so we suggest you visit the third-party websites for more information about their cookies and how to manage them.

Google Maps – We use Google Maps to show the area surrounding our stores and use them to generate directions to the store. The cookies created by Google Maps are purely for creating the directions and do not store any information other than the post code.

Managing Cookies

The majority of web browsers have cookies enabled by default. If you don’t have cookies enabled on your computer, it will affect your experience when visiting our site.

If you want to check cookies are enabled please follow the instructions below for your platform and browser.

To enable cookies

PC – Google Chrome

  1. Click on ‘Tools’ at the top of your browser
    Select Options
  2. Click the ‘Under the Hood’ tab, then look in the ‘Privacy’
  3. section, and select the ‘Content settings’ button
  4. Select ‘Allow local data to be set’

PC – Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on ‘Tools’ at the top of your browser
  2. Select ‘Internet options’
  3. Click on the ‘Privacy’ tab
  4. Ensure that your Privacy level is set to Medium or below
  5. If you wish to disable cookies – change the settings above Medium

PC – Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser
  2. Select Options
  3. Select the Privacy icon
  4. Click on Cookies, then select ‘allow sites to set cookies’

PC – Safari

  1. Click on the “Cog” icon at the top of your browser
  2. Select the ‘Preferences’ option
  3. Click on ‘Security’, click the option that says ‘Block third-party and advertising cookies’
  4. Click ‘Save’

Mac – Microsoft Internet Explorer 5.0 on OSX

  1. Click on ‘Explorer’ at the top of your browser
  2. Select ‘Preferences’ options
  3. Scroll down to ‘Cookies’ under Receiving Files
  4. Select the ‘Never Ask’ option

Mac – Safari on OSX

  1. Click on ‘Safari’ at the top of your browser
  2. Select the ‘Preferences’ option
  3. Click on ‘Security’ then ‘Accept cookies’
  4. Select the ‘Only from site you navigate to’

Mac -Mozilla and Netscape on OSX

  1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser
  2. Select the ‘Preferences’ option
  3. Scroll down to ‘Cookies’ under ‘Privacy & Security’
  4. Select ‘Enable cookies for the originating web site only’

Mac – Opera

  1. Click on ‘Menu’ at the top of your browser
  2. Select ‘Settings’
  3. Select ‘Preferences’
  4. Select the ‘Advanced’ tab
  5. Select ‘Accept cookies’ option
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About us

With over fifty years of experience and a reputation built on quality of service, at OCS Retail Support we are proud to…